[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”50″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]<\/p>\n
[\/vc_column_text][toggles style=”minimal_small” accordion=”true”][toggle color=”Accent-Color” title=”How do I book a property?”][vc_column_text]You can book a property following the steps described in the section HELP AND INFORMATION>HOW TO BOOK: [\/vc_column_text][toggles style=”minimal_small” accordion=”true”][toggle color=”Accent-Color” title=”What does the property price include?”][vc_column_text]All services included in the property price are mentioned under the apposite heading SERVICES INCLUDED IN THE RENTAL for every structure published on DH Villas’website.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”How much deposit do I need to pay to confirm the booking?”][vc_column_text]To confirm the booking you need to transfer a down payment of 25% of total amount + euro 85 as booking costs, within and no later two working days from the moment the reservation is made.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”When is my booking balance due?”][vc_column_text]Balance for the booking has to be transferred within 45 days prior to the day of arrival; for reservations made less than 45 days prior to the first day of the rental period, you’ll be asked to pay the full amount within two working days from the moment the reservation is made.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Are there transaction costs for the payment?”][vc_column_text]In case of payment by bank transfer, the transaction costs will depend on the conditions and policies applied by the customer’s bank. Credit card costs amount are included. It is recalled that any additional cost and, in any case, relative to banking transactions may not be charged to DH Villas.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Why was my credit card transaction not successful?”][vc_column_text]When your credit card transaction does not go through, that’s usually because:<\/p>\n a) the page to complete the on line payment was early abandoned, without waiting for the system to re-load correctly; that means you always need to check the operation has been successfully completed before abandoning the page;<\/p>\n b) you didn’t update the secure code of your credit card. [\/vc_column_text][toggles style=”minimal_small” accordion=”true”][toggle color=”Accent-Color” title=”Is there Internet connection available?”][vc_column_text]The presence of Internet connection is mentioned under the heading AMENITIES of every property published on DH Villas’website. There you’ll find also the type of connection available. To check whether this service is included in the price or available at an extra fee, please refer to the section SERVICES INCLUDED IN THE RENTAL. When not included in the property price, you’ll find all details about extra charges under the heading SERVICES AVAILABLE UPON REQUEST AT ADDITIONAL FEE in the MORE DETAILS section.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Can I have other guests joining my group during the stay?”][vc_column_text]During the stay other people might join your group, as long as you do not exceed the accommodation capability published on DH Villas’website. In any case, it is advisable that you promptly communicate this change in the number of guests during the stay.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”How do I make a review?”][vc_column_text]To make a review of your stay in one of our vacation houses, you can write your comment in the section CREATE YOUR OWN REVIEW on the property booked, or send an email <\/span><\/span>at the following address: info@dhvillas.com<\/a> [\/vc_column_text][toggles style=”minimal_small” accordion=”true”][toggle color=”Accent-Color” title=”When and how do I get the property address?”][vc_column_text]Property address is provided upon reception of the balance. You’ll be sent an email with an attached document called DIRECTIONS, summarizing the booking details, the street directions and giving useful contact numbers you can refer to on the day of arrival and during your stay. Before receiving the property address, it is possible to verify the exact position of the structure thorugh the apposite section LOCATION of every structure published on DH Villas’website. Click on the icon for the satellite view and zoom following the red pointer indicating the house.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”When and how am I receiving the property keys?”][vc_column_text]Keys are provided directly at your arrival in the property by the owner of the house or responsible for your welcome, who will give you also basic information for the stay.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Who’s the contact person on arrival?”][vc_column_text]On arrival day you should take contact directly with the owner\/responsible for the structure using the numbers indicated in the travel documents.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”What are expected times for check in and check out?”][vc_column_text]By regulations check in times are from 16.00 to 19.00, whereas check out shall be within 10.00 in the morning. For further details, visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS> ARRIVAL AND DEPARTURE TIMES: https:\/\/365villas.webonline.click\/terms-and-conditions\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Is it possible to get to the property exceptionally outside arrival times given by regulations?”][vc_column_text]In case of arrivals before or after the suggested times, please send us an email at booking@dhvillas.com to prevent any inconvenience and verify availability of the owner\/responsible for the structure. For further clarifications visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS>ARRIVAL AND DEPARTURE TIMES: https:\/\/365villas.webonline.click\/terms-and-conditions\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”What kind of information do I need to send the agency before getting to the property?”][vc_column_text]Before getting to the property, customers shall send all personal information relative to all guests staying at the property for purpose of notifing attendance to the competent local authorities. For further clarifications visit the section HELP AND INFORMATION>TERMS AND CONDITIONS>BOOKING CONDITIONS >NUMBER AND IDENTIFICATION OF GUESTS: https:\/\/365villas.webonline.click\/terms-and-conditions\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” disable_element=”yes” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]HOW TO BOOK\/OPTION<\/strong><\/p>\n > How do I book a property?<\/a> PRICES AND PAYMENT TERMS > What does the property price include?<\/a> ABOUT THE VACATION HOUSE > Is there Internet connection available?<\/a> ARRIVAL\/DEPARTURE<\/strong><\/p>\n > When and how do I get the property address?<\/a> HOW TO BOOK\/OPTION<\/strong><\/p>\n <\/a>> How do I book a property? <\/a>>\u00a0Which documents do I need to send to finalize a reservation? <\/a>> What are Dream Holidays’ payment methods? <\/a>> Where can I find the regulations and sales conditions? <\/a>> How can I cancel my reservation? <\/a>> Do I need an insurance? <\/a>> How can I log to my reserved area? <\/a>> How can I check my booking details? <\/a>> How can I recover my password? <\/a>> How can I take an option? <\/a>> How long does an option last? <\/a>> Is it possible to change the number of guests before departure? PRICES AND PAYMENT TERMS<\/strong><\/p>\n <\/a>> What does the property price include? <\/a>> How much deposit do I need to pay to confirm the booking? <\/a>> When is my booking balance due? <\/a>> Are there transaction costs for the payment? <\/a>> Why was my credit card transaction not successful? a) the page to complete the on line payment was early abandoned, without waiting for the system to re-load correctly; that means you always need to check the operation has been successfully completed before abandoning the page;<\/p>\n b) you didn’t update the secure code of your credit card.<\/p>\n In the event you’re still unable to finalize the operation for issues that go beyond a temporary system failure, we recommend you to take contact with your bank.<\/p>\n <\/a>> Do I have to pay a tourist tax for the booked structure? <\/a>> What is security deposit? How do I have to pay it and when do I get it back? ABOUT THE VACATION HOUSE<\/strong><\/p>\n <\/a>> Is there Internet connection available? <\/a>> Can I have other guests joining my group during the stay? <\/a>> How do I make a review? <\/a>> How are the provided distances in the property description measured? <\/a>> When is the pool open? <\/a>> Are pets allowed? Are there any extra charges to pay? <\/a>> Are bed linen and bathroom\/kitchen towels included in the price? <\/a>> When is bed linen changed? <\/a>> Which services can be added to my booking? <\/a>> Is a car essential? <\/a>> Is final cleaning included in the price? <\/a>> Is there a midweek cleaning service included in the price? <\/a>> Who takes care of garden and pool maintenance? <\/a>> Is there a baby cot or high chair available in the property? <\/a>> Why do some properties have a double announce on the web site? ARRIVAL\/DEPARTURE<\/strong><\/p>\n <\/a>> When and how do I get the property address? <\/a>> When and how am I receiving the property keys? <\/a>> Who’s the contact person on arrival? <\/a>> What are expected times for check in and check out? <\/a>> Is it possible to get to the property exceptionally outside arrival times given by regulations? <\/a>> What kind of information do I need to send the agency before getting to the property? [vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”50″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text] BOOKING STEPS [\/vc_column_text][toggles style=”minimal_small” accordion=”true”][toggle color=”Accent-Color” title=”How do I book a property?”][vc_column_text]You can book a property following the steps described in the section HELP AND INFORMATION>HOW TO BOOK: https:\/\/365villas.webonline.click\/how-to-book\/[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-6292","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
\nhttps:\/\/365villas.webonline.click\/how-to-book\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Which documents do I need to send to finalize a reservation?”][vc_column_text]To finalize a reservation you need to send a copy of the booking form duly filled and signed, a copy of an identity document\/passport of the person making the reservation and the evidence of payment.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”What are DH Villas’ payment methods?”][vc_column_text]DH Villas’ payment methods are bank transfer and credit card. Further details can be found in the section HELP AND INFORMATION>HOW TO BOOK:\u00a0 https:\/\/365villas.webonline.click\/how-to-book\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Where can I find the regulations and sales conditions?”][vc_column_text]The regulations and sales conditions are available in the relative section HELP AND INFORMATION >TERMS AND CONDITIONS>GENERAL SALES CONDITIONS: https:\/\/365villas.webonline.click\/terms-and-conditions\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”How can I cancel my reservation?”][vc_column_text]It is possible to cancel a reservation sending an email\/fax to the agency indication your motivation. All details about penalties are clearly mentioned in the section HELP AND INFORMATION >TERM AND CONDITIONS>GENERAL SALES CONDITIONS: https:\/\/365villas.webonline.click\/terms-and-conditions\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Do I need an insurance?”][vc_column_text]You can request DH VILLAS to stipulate an insurance for cancellation. The cost is 2.3% of total rental price. <\/span><\/span>For more details check the section HELP AND INFORMATION>TERMS AND CONDITIONS>CANCELLATION INSURANCE CONDITIONS.<\/span><\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”How can I check my booking details?”][vc_column_text]All booking details can be checked directly in the email received from the system.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”How can I take an option?”][vc_column_text]You can ask for an option filling a request for the structure on DH Villas’ website or sending an email directly to our staff at info@dhvillas.com<\/a><\/span><\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”How long does an option last?”][vc_column_text]Options can last 72, 48 or 24 hours, depending on the period in which the request is made. Expiry date will be clearly mentioned among the details of the option; after the designate deadline the property will become free for other customers and available for on line booking.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Is it possible to change the number of guests before departure?”][vc_column_text]It is possible to modify the number of guests before departure within the accommodation capability limits allowed and published on DH Villas’website. Any change shall be compulsorily and promptly communicated to the agency.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]<\/p>\nPRICES AND PAYMENT TERMS<\/h3>\n
\nIn the event you’re still unable to finalize the operation for issues that go beyond a temporary system failure, we recommend you to take contact with your bank.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Do I have to pay a tourist tax for the booked structure?”][vc_column_text]The municipality statute at the destination of your stay sets the conditions about tourist tax.
\nIf this additional cost is present, the relative amount will be clearly mentioned under the apposite heading SERVICES AT AN ADDITIONAL FEE\u00a0 in the MORE DETAILS section of every property published on Dh Villas’website. Please, note that the presence and relative amount of the tourist tax might be modified by local authorities without prior notice to the agency; for this reason you might frequently find the following indication: ‘to pay directly to the owner of the house if due’.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”What is security deposit? How do I have to pay it and when do I get it back?”][vc_column_text]The security deposit is a sum that the customer has to pay the owner or his representative upon arrival in the property to protect from possible damages caused to the structure or furnishings\/fittings during the stay. Said amount has to be paid by cash and it’s indicated under the apposite heading SECURITY DEPOSIT (PAYABLE UPON ARRIVAL), in the PRICES section of every property published on DH Villas’web site. The security deposit will be returned to the customer at the moment of departure after a check-out of the house condition and with possible deduction for any caused damage or extra costs that were not included in the rental price. For further details, please visit the section HELP AND INFORMATION>TERMS AND CONDITIONS> BOOKING CONDITIONS>SECURITY DEPOSIT: https:\/\/365villas.webonline.click\/terms-and-conditions\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”50″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]<\/p>\nABOUT THE VACATION HOUSE<\/h3>\n
\nOur staff will be happy to publish\u00a0 your comment for the relative structure on DH Villas’website.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”How are the provided distances in the property description measured?”][vc_column_text]The distances provided in the property description are approximate, generally indicated by the owners of the structures. For more detailed information, you can refer to the map in the section LOCATION for every property published on DH Villas’website.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”When is the pool open?”][vc_column_text]Usually the pool is open from May to September. In any case, we recommend you to check this information at the heading SWIMMING POOL>OPENING PERIOD of every structure published on DH Villas’website. For special request you can send an email to the staff at info@dhvillas.com<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Are pets allowed? Are there any extra charges to pay?”][vc_column_text]When pets are allowed you have this information clearly mentioned at the heading PET-FRIENDLY of every structure published on DH Villas’website. To check if additional costs are present, you can refer to the section SERVICES AT AN ADDITIONAL FEE\u00a0 under MORE DETAILS.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Are bed linen and bathroom\/kitchen towels included in the price?”][vc_column_text]Usually bed linen and bathroom\/kitchen towels are always included in the price. In any case, you can verify all details\u00a0 under the heading SERVICES INCLUDED IN THE RENTAL in the section MORE DETAILS.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”When is bed linen changed?”][vc_column_text]For stays of multiple consecutive weeks, change of bed linen is provided weekly, commonly on Saturday. In case of special requests or needs, you can directly refer to the owner\/responsible of the structure on spot.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Which services can be added to my booking?”][vc_column_text]All services that can be added to your booking are listed in the section TOP EXPERIENCES of DH Villas’website: https:\/\/365villas.webonline.click\/top-experiences\/<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Is a car essential?”][vc_column_text]Most of the properties are located in the countryside, not always served by public transport. To move during your stay, a car is highly recommended.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Is final cleaning included in the price?”][vc_column_text]Final cleaning of the property is included in the weekly price, unless otherwise specified under the heading SERVICES INCLUDED IN THE RENTAL, in the section MORE DETAILS of every structure of DH Villas’website. If said service is not mentioned in the list, final cleaning represents an additional cost to be paid on spot at your arrival to the owner of the house. To check how much it’s due, please refer to the section MORE DETAILS>SERVICES AT AN ADDITIONAL FEE.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Is there a midweek cleaning service included in the price?”][vc_column_text]Usually for multiple consecutive week stays, the owner provides with a little weekly tidying up (bathrooms and change of linen). Those who might require in depth cleaning can consult the price list published in the section MORE DETAILS>SERVICES AVAILABLE UPON REQUEST AT AN ADDITIONAL FEE> EXTRA CLEANING DURING VACATION for the relative structure. This additional service can be requested and agreed upon directly on spot with the owner\/responsible for the structure.<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Who takes care of garden and pool maintenance?”][vc_column_text]Garden and pool maintenance is provided by the owner or by his personnel. Usually these works take place early in the morning not to invade the guests’privacy. However the customer might arrange days and times for this maintenace works upon arrival, according to his own preferences and needs.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][toggle color=”Accent-Color” title=”Is there a baby cot or high chair available in the property?”][vc_column_text]The presence of a baby cot or high chair is mentioned under the heading AMENITIES of every structure published on DH Villas’s website. Where present, that’s usually a single item per type of equipment. In case you may want to verify their presence or ask further information on available quantities, you can always send a request to DH Villas’staff at info@dhvillas.com<\/a> that will check with the owner the possibility to get\/add a baby cot or high chair during your stay.[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]<\/p>\nARRIVAL DEPARTURE<\/h3>\n
\n> Which documents do I need to send to finalize a reservation?<\/a>
\n> What are Dream Holidays’ payment methods?<\/a>
\n> Where can I find the regulations and sales conditions?<\/a>
\n> How can I cancel my reservation?<\/a>
\n> Do I need an insurance?<\/a>
\n> How can I log to my reserved area?<\/a>
\n> How can I check my booking details?<\/a>
\n> How can I recover my password?<\/a>
\n> How can I take an option?<\/a>
\n> How long does an option last?<\/a>
\n> Is it possible to change the number of guests before departure?<\/a><\/p>\n
\n<\/strong><\/p>\n
\n> How much deposit do I need to pay to confirm the booking?<\/a>
\n> When is my booking balance due?<\/a>
\n> Are there transaction costs for the payment?<\/a>
\n> Why was my credit card transaction not successful?<\/a>
\n> Do I have to pay a tourist tax for the booked structure?<\/a>
\n> What is security deposit? How do I have to pay it and when do I get it back?<\/a><\/p>\n
\n<\/strong><\/p>\n
\n> Can I have other guests joining my group during the stay?<\/a>
\n> How do I make a review?<\/a>
\n> How are the provided distances in the property description measured?<\/a>
\n> When is the pool open?<\/a>
\n> Are pets allowed? Are there any extra charges to pay?<\/a>
\n> Are bed linen and bathroom\/kitchen towels included in the price?<\/a>
\n> When is bed linen changed?<\/a>
\n> Which services can be added to my booking?<\/a>
\n> Is a car essential?<\/a>
\n> Is final cleaning included in the price?<\/a>
\n> Is there a midweek cleaning service included in the price?<\/a>
\n> Who takes care of garden and pool maintenance?<\/a>
\n> Is there a baby cot or high chair available in the property?<\/a>
\n> Why do some properties have a double announce on the web site?<\/a><\/p>\n
\n> When and how am I receiving the property keys?<\/a>
\n> Who’s the contact person on arrival?<\/a>
\n> What are expected times for check in and check out?<\/a>
\n> Is it possible to get to the property exceptionally outside arrival times given by regulations?<\/a>
\n> What kind of information do I need to send the agency before getting to the property?<\/a><\/p>\n
\nYou can book a property using the on line system; follow out the procedure described in the section BOOKING INFO> HOW TO BOOK:
\nhttps:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nTo finalize a reservation you need to send a copy of the booking form duly filled and signed, a copy of an identity document\/passport\u00a0of the person making the reservation\u00a0and the evidence of payment.<\/p>\n
\nDream Holidays’ payment methods are the following: bank transfer and credit card. Further details can be found in the section BOOKING INFO> HOW TO BOOK:https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nThe regulations and sales conditions are available in the relative section BOOKING INFO> GENERAL SALES CONDITIONS:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nIt is possible to cancel a reservation sending an email\/fax to the agency in which you indicate your motivation. All details about penalties are clearly mentioned in the section BOOKING INFO> GENERAL SALES CONDITIONS:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nOur agency recommends its customers totake out a suitable Private Insurance (optional) directly from the country of residence.<\/p>\n
\nYou can log to your reserved area from Dream Holidays’home page, clicking on the link RESERVED AREA down on the right side of the page:
\nhttps:\/\/www.dream-holidays.it\/area_riservata.php<\/a><\/p>\n
\nAll booking details can be checked directly from your RESERVED AREA on Dream Holidays’s web site, through the section RESERVATIONS>OPEN> BOOKING DETAILS.<\/p>\n
\nYou can recover your password using the link FORGOT YOUR PASSWORD?\u00a0that you find in the section RESERVED AREA, below the required fields for access details:\u00a0https:\/\/www.dream-holidays.it\/area_riservata.php<\/a>
\nIf you prefer, you can recover your forgotten password contacting us directly at the following email address:\u00a0info@dream-holidays.it<\/a><\/p>\n
\nYou can option a property following the procedure carefully described in the section BOOKING INFO > HOW TO OPTION:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nOptionscan last 72, 48 or 24 hours, depending on the period in which the request is made. Expiry date will be clearly mentioned among the details of the option; after the designate deadline the property will become free for other customers and available for on line booking.<\/p>\n
\nIt is possible to modify the number of guests before departure within the accommodation capability limits allowed and published on Dream Holidays’web site. Any change shall be compulsorily and promptly communicated to the agency.<\/p>\n
\nAll services included in the property price are mentioned under the apposite heading SERVICES INCLUDED IN THE RENTAL for every structure published on Dream Holidays’web site.<\/p>\n
\nTo confirm the booking you need to transfer a down payment of 25% of total amount + euro 35 as booking costs, within and no later two working days from the moment the reservation is made.<\/p>\n
\nBalance for the booking has to be transferred within 45 days prior to the day of arrival; for reservations made less than 45 days prior to the first day of the rental period, you’ll be asked to pay the full amount within two working days from the moment the reservation is made.<\/p>\n
\nIn case of payment by bank transfer, the transaction costs will depend on the conditions and policies applied by the customer’s bank. Credit card costs amount to 2,5%. It is recalled that any additional cost\u00a0and, in any case, relative to banking transactions may not be charged to Dream Holidays.<\/p>\n
\nWhen your credit card transaction does not go through, that’s usually because:<\/p>\n
\nThe municipality statute at the destination of your stay sets the conditions about tourist tax.
\nIf this additional cost is present, the relative amount will be clearly mentioned under the apposite heading SERVICES AT AN ADDITIONAL FEE (TO PAY AT ARRIVAL), in the PRICES section of every property published on Dream Holidays’web site. Please, note that the presence and relative amount of the tourist tax might be modified by local authorities without prior notice to the agency; for this reason you might frequently find the following indication: ‘to pay directly to the owner of the house if due’.<\/p>\n
\nThe security deposit is a sum that the customer has to pay the owner or his representative upon arrival in the property to protect from possible damages caused to the structure or furnishings\/fittings during the stay. Said amount has to be paid by cash and it’s indicated under the apposite heading SECURITY DEPOSIT (PAYABLE UPON ARRIVAL), in the PRICES section of every property published on Dream Holidays’web site. The security deposit will be returned to the customer at the moment of departure after a check-out of the house condition and with possible deduction for any caused damage or extra costs that were not included in the rental price. For further details, please visit the section BOOKING INFO>BOOKING CONDITIONS>SECURITY DEPOSIT:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nThe presence of Internet connection is mentioned under the heading AMENITIES\/FACILITIES, in the section DESCRIPTIONSof every property published on Dream Holidays’web site. There you’ll find also the type of connection available. To check whether this service is included in the price or available at an extra fee, please refer to the section SERVICES INCLUDED IN THE RENTAL. When not included in the property price, you’ll find all details about extra charges in the PRICES section, under the heading SERVICES AVAILABLE UPON REQUEST AT AN ADDITIONAL FEE.<\/p>\n
\nDuring the stay other people might join your group, as long as you do not exceed the accommodation capability published on Dream Holidays’web site. In any case, it is advisable that you promptly communicate this change in the number of guests during the stay.<\/p>\n
\nTo make a review of your stay in one of our vacation houses, send us your comment by email at the following address:\u00a0info@dream-holidays.it<\/a>
\nOur staff will be happy to publish it in the GUESTBOOK section of the relative structure on Dream Holidays’web site.<\/p>\n
\nThe distances provided in the property description are approximate, generally indicated by the owners of the structures. For more detailed information, you can refer to the map in the section ABOUT THE AREAforevery property published on Dream Holidays’web site.<\/p>\n
\nUsually the pool is open from May to September. In any case, we recommend you to check this information at the heading POOL, in the DESCRIPTIONS section of every structure published on Dream Holidays’web site. For special request you can send an email to the staff at\u00a0info@dream-holidays.it<\/a><\/p>\n
\nWhen pets are allowed you have this information clearly mentioned at the heading PET-FRIENDLY of every structure published on Dream Holidays’web site. To check if additional costs are present, you can refer to the PRICES section, under SERVICES AT AN ADDITIONAL FEE (TO PAY AT ARRIVAL).<\/p>\n
\nUsually bed linen and bathroom\/kitchen towels are always included in the price. In any case, you can verify all details in the section DESCRIPTIONS, under the heading SERVICES INCLUDED IN THE RENTAL.<\/p>\n
\nFor stays of multiple consecutive weeks, change of bed linen is provided weekly, commonly on Saturday. In case of special requests or needs, you can directly refer to the owner\/responsible of the structure on spot.<\/p>\n
\nAll services that can be added to your booking are listed in the section OUR SERVICES of Dream Holidays’web site:\u00a0https:\/\/www.dream-holidays.it\/en\/servizi.php<\/a><\/p>\n
\nMost of the properties are located in the countryside, not always served by public transport. To move during your stay, a car is highly recommended.<\/p>\n
\nFinal cleaning of the property is included in the weekly price,\u00a0unless otherwise specified under the heading SERVICES INCLUDED IN THE RENTAL, in the DESCRIPTIONS section of every structure of Dream Holidays’web site. If said service is not mentioned in the list, final cleaning represents an additional cost to be paid on spot at your arrival to the owner of the house.\u00a0To check how much it’s due, please refer to the section PRICES>SERVICES AT AN ADDITIONAL FEE (TO PAY AT ARRIVAL).<\/p>\n
\nUsually for multiple consecutive week stays, the owner provides with a\u00a0little weekly tidying up (bathrooms and change of linen). Those who might require in depth cleaning can consult the price list published in the section PRICES>SERVICES AVAILABLE UPON REQUEST AT AN ADDITIONAL FEE, for the relative structure. This additional service can be requested and agreed upon directly on spot with the owner\/responsible for the structure.<\/span><\/p>\n
\nGarden and pool maintenance is provided by the owner or by his personnel. Usually these works take place early in the morning not to invade the guests’privacy. However the customer might arrange days and times for this maintenace works upon arrival, according to his own preferences and needs.<\/p>\n
\nThe presence of a baby cot or high chair is mentioned under the heading AMENITIES\/FACILITIES, in the DESCRIPTIONS section of every structure published on Dream Holidays’s web site. Where present, that’s usually a single item per type of equipment. In case you may want to verify their presence or ask further information on available quantities, you can always send a request to Dream Holidays’staff that will check with the owner the possibility to get\/add a baby cot or high chair during your stay.<\/p>\n
\nSomethimes the same property can offer different rental solutions thanks to its particular layout of interiors (i.e. presence of a dependance, closing of one floor or bedrooms). In such cases, they are published on Dream Holidays’catalogue with a double announce to give smaller groups the opportunity to book only a part of the whole structure at affordable prices and with the guarantee that no other guest will be present in the premises.<\/p>\n
\nProperty address is provided upon reception of the balance. You’ll be sent an email with an attached document called VOUCHER, summarizing the booking details and giving useful contact numbers you can refer to on the day of arrival and during your stay. The address and street directions to get to the structure will be uploaded to your RESERVED AREA, in the section RESERVATIONS>OPEN>DOCUMENTS. This way you’ll be able to print all indications necessary to get to your destination. Before receiving the property address, it is possible to verify the exact position of the structure thorugh the apposite section ABOUT THE AREA of every structure published on Dream Holidays’web site. Click the SATELLITE button and zoom following the red pointer indicating the house.<\/p>\n
\nKeys are provided directly at your arrival in the property by the owner of the house or responsible for your welcome, who will give you also basic information for the stay.<\/p>\n
\nOn arrival day you should take contact directly with the owner\/responsible for the structure using the numbers indicated in the voucher.<\/p>\n
\nBy regulations check in times are from 16.00 to 19.00, whereas check out shall be within 10.00 in the morning. For further details, visit the section BOOKING INFO> GUEST HANDBOOK>ARRIVAL AND DEPARTURE TIMES:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nIn case of arrivals before or after the suggested times, please send us an email to prevent any inconvenience and verify availability of the owner\/responsible for the structure. For further clarifications visit the section BOOKING INFO>GUEST HANDBOOK>ARRIVAL AND DEPARTURE TIMES:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a><\/p>\n
\nBefore getting to the property, customers shall insert personal information relative to all guests staying at the property in the apposite section called \u201cNational Securty Check Form\u201d. This form\u00a0has to be filled on line on the Reserved Area of the web site, with the purpose of notifing attendance to the competent local authorities. For further clarifications visit the section BOOKING INFO>BOOKING CONDITIONS>NUMBER AND IDENTIFICATION OF GUESTS:\u00a0https:\/\/www.dream-holidays.it\/en\/infoprenotazioni.php<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"